First purchase: 7 calendar days. Renewal: 48 hours with no paid AI response after renewal. Ordinary cancellation has no prorated refund. Mandatory consumer rights take priority.
1. Who provides this policy
This policy is provided by ANT METAVERSE SDN. BHD., Malaysia, Registration No. 202401028996, for BIZCARD Pro subscriptions sold directly under the AIONE brand. These rules apply when a paid BIZCARD Pro subscription is offered. Publishing this policy does not create a subscription or collect a payment.
Other products or sellers may have separate terms shown before purchase. Your mandatory consumer rights always apply.
2. First purchase: 7 calendar days
You may request a full refund within 7 calendar days of your first successful BIZCARD Pro subscription payment, whether monthly or annual. This introductory refund is available once per customer. An approved full refund ends the associated paid entitlement.
3. Renewal payments: 48 hours
You may request a refund within 48 hours of an automatic renewal if no paid AI assistant response has been successfully generated after that renewal. We review the renewal time and relevant usage records to check eligibility. Outside this exception, renewal payments are normally non-refundable, subject to the remedies below and applicable law.
4. Billing errors and service problems
Contact us about duplicate, incorrect or unauthorized charges, or a purchased service that was not delivered as agreed. We investigate and provide an appropriate refund or other remedy where warranted. These cases are not automatically excluded by the introductory refund window.
5. Cancellation is separate from a refund
You may cancel future renewal at any time. Cancellation normally takes effect at the end of the current paid billing period, with paid access retained until that date. Ordinary mid-period cancellation does not provide a prorated refund for unused days unless this policy or applicable law requires one. See our Subscription & Cancellation Policy.
6. How to request a refund
Email digikk2026@gmail.com with the subject AIONE BIZCARD Refund Request. Include the payer email, order or receipt reference, payment date, reason for the request and relevant error details. We may ask for proportionate verification to protect the account.
Do not send a full card number, CVC, password, login code or other unnecessary sensitive information. You do not need to contact sales or buy another service to make a request.
7. Review and payment timing
We aim to acknowledge a request within 2 business days and make a decision within 3 business days after receiving sufficient details. We will explain if additional verification is needed.
For an approved refund, we initiate the refund through Stripe to the original payment method within 5 business days of approval, or sooner where an applicable payment-provider rule requires. Your bank or payment provider determines when the credit appears on your statement; this may take additional time. Business days exclude weekends and public holidays in Malaysia.
8. Mandatory rights and contact
Nothing in this policy limits a refund, cancellation, cooling-off or other remedy that cannot lawfully be excluded in your location. Any mandatory rule that gives you greater protection takes priority. See our Terms of Service and Privacy Policy.
Merchant: ANT METAVERSE SDN. BHD.
Registered office: Suite 10.02, Level 10, The Gardens South Tower, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia.
Support: digikk2026@gmail.com